From personal experience I can tell you the thing that matters most to local authorities is the amount of our money in their pot. They love being able to dole out our cash on their pet projects and to their favoured groups.
So if your bin collection has been missed and rubbish is piling up at home, focus their attention on the problem by talking money.
Check your Council Tax bill to see how much you pay each year for your waste collection. If necessary call your Council and ask them the amount for your address or property banding. Divide the total by 52 or 26 to calculate how much collections cost you each week or fortnight respectively.
Now write a letter to the Chief Executive of your local authority or city council, copying the Head of Environmental Services and the Leader of the Council. Explain that the service you have paid for has not been provided and it is unreasonable that you have not received the service and have had to remove the waste to a waste station at your own expense or suffer the inconvenience of storing the rotting waste at your property; and as such you enclose an invoice for a refund of £xx.xx, accounting for the number of weeks your collection has been missed.
Set out your payment terms, for example that payment should be made by cheque within 28 days, or that you will apply interest (at a reasonable rate, say 5%) to the balance and an administration fee (say £30) for each subsequent communication you are forced to send. Tell them that unless the Council challenges your invoice in writing within five working days it will be deemed they accept the terms.
If you pay for a service that is not provided you are entitled to redress. Councils should not be treated any differently to retailers or private service providers. It’s time to show them we are not going to tolerate poor service any longer. Do come back to this thread and let us know what response/refund you get. Remember, the only person who can empower you is you. In dealings with the state they are the servants and power should reside with you, so take it back.
Pass it on.